1. How many ways can you view the Sun System Handbook?

There are two ways to view the Sun System Handbook.

Requires a SunSolve login . This version of the handbook contains additional information only available to customers with a Sun Service Plan.

2. Is there a CD version of the Sun System Handbook?

No. Currently, there is not a customer edition of the Sun System Handbook CD.

3. Is there a hard copy version of the Sun System Handbook?

No. The Sun System Handbook is designed to be an online, web-based resource for Sun customers.

4. What's the difference between the Sun System Handbook and the FE Handbook?

The Sun System Handbook is an enhancement of the FE Handbook and provides more detailed information from a system perspective, including system photographs, parts lists, and support documentation.

5. Can I use the SunSolve search to search through the Sun System Handbook?

No. The SunSolve and Sun System Handbook collections use independent search engines. To search through the Sun System Handbook contents, you will need to use the Search Handbook: search box which is located at the bottom, right-hand corner of every handbook page.

6. What should I do if I can't find the information I am looking for or if I find an error?

You can use the Handbook Feedback link located in the right side navigation bar of every handbook page. We will make every effort to respond to all feedback which includes a valid e-mail address.

7. What should I do if I have a great idea to improve the Sun System Handbook?

Please use the Handbook Feedback link located in the right side navigation bar of every handbook page. We welcome all ideas and comments.

8. Can I get help with customer technical questions or problems?

The Sun System Handbook support team is not equipped to be an online support center. For customer technical support questions not specifically related to Sun System Handbook content, please use the Customer Care Center (CCC) for expert technical assistance. The CCC can be reached by either dialing 1-800-USA-4SUN or via the Online Support Center (OSC) at http://www.sun.com/service/online .

9. Why hasn't a new system been added to the Sun System Handbook?

The Sun System Handbook team strives to provide complete and accurate information on new systems within two weeks of a system's General Availability (GA) date.

10. What is a CRU? How is it different from a FRU?

A CRU is a Customer Replaceable Unit. A FRU is a Field Replaceable Unit. The difference being that FRUs are typically replaced by Sun authorized and trained personnel, and a CRU is a hardware part replaced by the customer themselves. FRUs and CRUs are easily identified throughout the Sun System Handbook version available to customers with a Sun Service Plan. FRUs are marked with [F] and CRUs are marked with [C] . Please see this page for more information about CRUs. http://www.sun.com/service/support/warranty/index.html#sunsresponse .

11. Why are some of the links on system home pages in the Sun System Handbook greyed out?

Sun is streamlining online support, and access to information on SunSolve and in the Sun System Handbook has changed. The greyed out links are content areas that are available to customers with a Sun Service Plan. You can read information about Sun Service Plans and how to obtain one here . If you already have a Sun Service Plan, then all you need to do is log in and the links will be active.

12. I've logged in, but some Sun System Handbook bookmarks I have still don't work.

Your bookmark may be linked to a Sun System Handbook page that no longer exists. If you are logged in and you encounter a bookmark into the Sun System Handbook that isn't working, look to see if the url contains "handbook_pub" in it. If you change the "handbook_pub" portion to "handbook_private" and are logged in to SunSolve, the link should work.